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Frequently Asked Questions
We’ve compiled the most common questions our users ask about our digital commerce solution. Whether you’re considering DigiCommerce for your online store or you’re already using our platform, you’ll find detailed answers below.
Is there a trial version available?
Yes! DigiCommerce has a free version available on the WordPress plugin repository. You can download and use it to manage your digital commerce needs at no cost. When you’re ready to unlock advanced features and enhanced capabilities, you can seamlessly upgrade to DigiCommerce Pro. The free version is a great way to experience the core functionality before investing in the premium features.
What is your refund policy?
We offer a no-questions-asked 14-day money-back guarantee. If you’re not completely satisfied with DigiCommerce, simply contact our support team within 14 days of purchase for a full refund.
Is this a one-time payment or a subscription?
DigiCommerce licenses are valid for 12 months. During this period, you’ll receive:
- All plugin updates and new features
- Priority technical support
- Access to our knowledge base
- Security patches and improvements
Do you offer lifetime licenses?
Currently, we don’t offer lifetime licenses. All licenses are annual subscriptions that include updates and support. This model allows us to continuously improve the plugin and provide high-quality support.
Can I upgrade my license?
Yes! You can upgrade your license at any time and only pay the difference. Upgrades increase your activation limit, but maintain the same expiration date as your original license.
Is DigiCommerce compatible with my theme?
DigiCommerce is designed to work with any properly coded WordPress theme. We’ve extensively tested it with popular themes like Divi, Astra, OceanWP, Kadence, GeneratePress, and many others.
Can I sell both digital and physical products?
DigiCommerce primarily supports digital products and services. While physical product listings are possible, the platform lacks key features for physical inventory management, shipping calculations, and order fulfillment. For businesses focusing on physical products, WooCommerce would be more suitable.
What about EU VAT regulations?
DigiCommerce includes built-in VAT handling for EU customers, including:
- Automatic VAT calculation based on customer location
- VAT number validation
What kind of support do you provide?
We offer support Monday through Friday, with an average response time of under 24 hours.
What happens to my customer data if I cancel?
Your customer data and transaction history remain in your WordPress database even if you cancel your license. You maintain full control of your data at all times.
For Other Questions,
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Need Faster Response Time?
Our VIP-exclusive support service is only available for customers with an active DigiCommerce Pro license. This premium service includes priority issue resolution. For all other inquiries, please fill out the form above.
